Terms and Conditions for Fetch & Whiskers Emporium

Welcome to Fetch & Whiskers Emporium. These Terms and Conditions govern your use of our online platform and the purchase of products from our retail site. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our service.

1. Introduction

Fetch & Whiskers Emporium, located at 2847 Market Street, Suite 450, London, Greater London, SW1A 0AA, United Kingdom, and reachable via phone at +44 20 7946 0880, provides an e-commerce platform for the sale of a wide range of pet supplies, including pet food (dry, wet, specialized diets), pet toys (durable, interactive, plush), pet accessories (collars, leashes, beds, grooming tools), and general pet care products. These terms outline the rules and regulations for the use of our online platform.

2. Acceptance of Terms

By accessing and using our online platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These terms apply to all visitors, users, and others who access or use our service.

3. Products and Services

Fetch & Whiskers Emporium offers a diverse selection of pet products. While we strive to display accurate product descriptions, images, and pricing, we do not warrant that product descriptions or other content of our site are entirely accurate, complete, reliable, current, or error-free. All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Pricing and Payment

All prices listed on our site are in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. We accept various payment methods as indicated on our checkout page. By making a purchase, you represent that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order (including any applicable taxes and shipping fees).

Orders are not confirmed until payment has been successfully processed and verified. In the event of a pricing error on our site, we reserve the right to cancel any orders placed for the incorrect price, even if the order has been confirmed and your payment method charged. We will issue a full refund in such cases.

5. Order Placement and Confirmation

When you place an order through our online platform, you will receive an email acknowledging receipt of your order ("Order Confirmation"). This Order Confirmation does not signify our acceptance of your order; it only confirms that we have received it. Our acceptance of your order and the completion of the contract between you and Fetch & Whiskers Emporium will take place when we dispatch the products ordered by you.

6. Shipping and Delivery

Fetch & Whiskers Emporium aims to dispatch orders promptly. Delivery times provided are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances. Risk of loss and title for items purchased from our site pass to you upon our delivery to the carrier.

7. Returns and Refunds

We want you and your pets to be completely satisfied with your purchases from Fetch & Whiskers Emporium. Please refer to our dedicated Returns Policy page on our website for detailed information regarding eligibility, processes, and timelines for returns and refunds. Specific conditions apply to perishable goods and sealed items for health or hygiene reasons.

8. User Accounts

To access certain features of our site, you may need to create an account. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. Fetch & Whiskers Emporium reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

9. Intellectual Property

All content on our site, including but not limited to text, graphics, logos, images, and software, is the property of Fetch & Whiskers Emporium or its content suppliers and is protected by United Kingdom and international copyright laws. Trademarks and trade dress are proprietary to Fetch & Whiskers Emporium. You may not use any content from our site without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Fetch & Whiskers Emporium shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; (c) any content obtained from the service; and (d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. You agree that any legal action or proceeding arising out of or relating to these Terms and Conditions or your use of our service will be brought exclusively in the courts located in London, United Kingdom, and you hereby consent to the personal jurisdiction and venue therein.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

13. Contact Information

For any questions about these Terms and Conditions, please contact us at:

Fetch & Whiskers Emporium

2847 Market Street, Suite 450

London, Greater London, SW1A 0AA

United Kingdom

Phone: +44 20 7946 0880